Refund policy

Return and Refund Policy

We want you to be happy with your purchase from The Christ Co. If you change your mind about an item, you have 14 days from the day you receive your order to request a return.

To be eligible for a return, items must be returned in the same condition in which you received them — unused, unworn and in their original packaging where applicable. You will also need your order confirmation or other proof of purchase.

How to request a return

To request a return, please contact us at thechristco.uk@gmail.com before sending anything back.

Please include your order number and the reason for your return. We will provide you with instructions for returning your item.

Please do not send an item back without contacting us first, as we may be unable to process an unauthorised return.

Return postage

For a change-of-mind return, the cost of returning the item to us is normally the customer’s responsibility.

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible. We will work with you to resolve the issue and, where appropriate, cover the reasonable return postage costs.

Refunds

Once we receive and inspect your returned item, we will process your refund.

Approved refunds will be issued to your original payment method. Please allow some additional time for your bank or payment provider to process the refund.

Where required by UK consumer law, refunds will also include the applicable original standard delivery charge.

Items that cannot be returned

Some items may not be eligible for cancellation or return where they are made to your specifications or clearly personalised, or where an applicable legal exception applies.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Contact us

If you have any questions about returns or refunds, please contact us at:

info@thechristco.com